Q. Who designs your stamps?
A. YanKiwi stamps are born from a collaborative process. Current design team consists of Susan, Tracy and Sebastien, an extremely talented French artist we are lucky to work with. You can view more of his art work on his blog http://galactix.blogspot.com/.
Q. Do you press your own rubber?
A. No, on the production side we work with a master team of artisans, from the magnesium plate engraver to the creation of matrix boards and vulcanizing of rubber by Jim Marcus of Circustamps.
Q. How true to the images shown do your stamps stamp?
A. We have paid special attention to all artwork and only release images that stamp well. Some images will stamp better using quality dye ink on glossy paper, in saying that, we encourage you to experiment to achieve your desired look.
Q. Do you sell you stamps mounted or individually?
A. No. We sell three different sizes sheets of unmounted rubber, A plates 3.5” x 8”, B plates 5.25” by 8” and C plates 10.25” x 8”. We believe this offers our customers more artwork for less money and takes into account the different forms of mounting and storage issues that are out there.
Q. Can I cut up the rubber stamp sheets and re sell them individually on places like ebay?
A. No, that would be violating our Copyright and we cannot and will not tolerate this practice.
Q. Can I use your stamps to sell my artwork?
A. Of course you can and we encourage it. We are an Angel Company, and only ask that no mechanical or digital techniques be used to reproduce our images, i.e. only hand stamping allowed. We are flattered that you want to use our stamps, we only ask that you respect our livelihood and our Copyright and credit our designs whenever possible.
Q. Do you ship overseas?
A. Yes, by USPS Global Priority. However there are certain cases where we will have to ship via variable weight if the items are too bulky. We will contact you if that is the case. Please refer to our Shipping and Returns policy.
Q. Do you offer discount on shipping?
A. Yes, FREE shipping on US bound orders over $100.
Q. What type of payment do you take?
A. We accept VISA and MASTER CARD credit cards, and PayPal.
Q. Is your site secure for payment?
A. Yes, we use encryption to process your credit card information, and hold a SSL certificate for added security.
Q. What is the login for and what information does it store?
A. The login is optional, however, the benefit of having a login with us is that it makes your shopping experience easier by having you only fill out the form once. Your information is securely stored on an encrypted server. Only the last four digits of your card are ever shown.
Q. Do you have a paper catalogue?
A. Not at this time, however the entire range of YanKiwi products are available for viewing here online. If you have any special needs please contact us through the contact page.
Q. Do you wholesale?
A. Yes. Lets talk turkey.
Q. Do you have a shop?
A. Not a brick and mortar one, but on the Internet, we are Open All Hours.
Q. Do you sell at conventions?
A. YES. Sign up for YanKiwi Press newsletter to receive future announcements and a DISCOUNT COUPON to use in the booth at the next show.
Q. Do you run any competitions?
A. We will be. Please check back for details. It will be eventually be stored under the heading of Contests.
Q. Can I send in my artwork for your Gallery?
A. Yes. We love to see how you use YanKiwi stamps and GWOs. Please see our Gallery page for details.
Q. What if I get published in an art related magazine using your stamps?
A. Bravo for you! We would love to hear from you and will issue you a store credit for $25 if you have credited YanKiwi as your source. Please see our Gallery Specs page for our full policy.
Q. Do I get anything for free?
A. Apart from advice, and a ready smile, we offer FREE SHIPPING for US bound orders over $100, we also make sure our customers go away with a little extra something in their bag. Make sure to look for the surprise. It could be popped in a GWO bag as an extra or left loose in the bag for you to find. Wherever the FREE BONUS GIFT appears it is our way of saying THANK YOU for supporting us here at YanKiwi. We appreciate your business.
Q. What happens if you are out of stock on a product that I want?
A. Our shopping cart will tell you if we are out of stock on an item and you will be given the option of placing it on backorder. Generally, there will not be a long wait for any of the rubber sheets, however with the GWOs it may take time to restock or may no longer be available. We will communicate with you and offer options with each situation.
Q. Why are some of your GWOs no longer available?
A. We always encourage you to buy the Gorgeous Wee Object when you see them available. Our goal is to keep a changing supply of new product of both vintage and new embellishments, and obviously some of these are in limited supply.
Q. If I have any ideas for stamps, can I contact you?
A. Yes, of course. We appreciate any ideas from our customers. Please contact us at info@yankiwi.com
GALLERY SPECS:
YanKiwi Project Gallery Info
We'd love to see how you use YanKiwi rubber art stamps and GWOs.
If your art piece is selected to be displayed on our Gallery page, we would like to include your name and hometown. We’d like to display all the lovely works of art we receive but due to time and space constraints, we are not able to post all submissions.
You can email us your artwork to gallery@yankiwi.com. Please use the image guidelines below.
Scan or photograph your piece. A simple background of a solid color works best.
Using a photo software program, give your work a file name, i.e:
Beatrice.Martha.card.1.jpg
Beatrice.Martha.card.2.jpg
Beatrice.Martha.atc.1.jpg
Do NOT use any spaces or dashes in your file name.
Set your DPI should be 75, and your height or width max at 400 pixels.
Save at high 9, on standard.
Save as a jpeg (jpg).
(We use Macs, so please make sure, if you have a choice, that it can be readable for both mac and windows.)
Attach your image or images to your email. Don’t forget to tell us if your creation has a title, and include your home town and contact info so we can get in touch with you if we have any questions.
Thanks again for sharing your wonderful creativity with us.
